Cleaning FAQ
You can learn more from our Cleaning FAQ
Our cleaning technicians follow a checklist which focuses on floors, bathrooms, the kitchen and dusting. Our teams are also trained to have an eye out for all items in a home that may need to be touched. We can tailor that checklist to each home as well, based on your preferences.
Payment is expected the day of service left at the property by either a check or cash. We require credit card information for all clients on file as well. If a check or cash is not left, we will use the credit card on file for the services.
We are fully insured should any claims arise, or we can replace or reimburse small items that may have been damaged.
Yes, we do hold keys, but many clients prefer using either a lock box, garage code or key code door for entry. We recommend this, as you’ll have peace of mind knowing no keys are out of your possession.
Yes, all screenings are run through the Sheriff’s Department.
Yes, all cleaning technicians are trained thoroughly once background screenings are passed.
Your team will leave a copy of the cleaning checklist. If you prefer a monetary receipt, we can email one after each cleaning upon your request.
Yes, we stand behind our work. If you are ever dissatisfied with an area cleaned, we will be happy to return and touch up any missed areas. We ask that you notify us within 24 hours. We value feedback and often times it helps the entire company, so we always ask for our clients to please call us. We’ll always make it right.
No, we bring our own cleaning products. If there is something that you would like us to use, just leave that out for the cleaning team and we’ll be happy to assist. We are a bleach-free company; however, if you would like us to use bleach, just leave it out for us to use. Please be aware that bleach is unforgiving and we cannot be responsible for any damage it may cause. We also recommend that clients provide their own vacuum cleaner to keep the spread of pet dander and possibly bed bugs. We recommend if you have allergies or are concerned about any vacuum issues to just have one ready for us to use.
Diamond Shine Cleaning Enterprises LLC carries workers’ compensation for all staff. If an injury does occur on your property, you will not be held accountable.
Yes, an office staff member can make a visit and provide an accurate estimate. Although we can talk generalities of cost by phone, it is best to meet in person so we can get a better understanding of your needs, providing the most accurate cost possible.
Typically, a cleaning team consists of 2 people.
If you are on a recurring service schedule, we will assign a technician to your home. If a regularly scheduled technician is ill or out of the office, we will assign a substitute, but you'll typically always get the same team. As needed and monthly cleanings are more difficult to schedule with the same team, but if you have a flexible schedule, we can usually provide your preferred team. We will certainly try!
No, no contract is necessary to hire Diamond Shine Cleaning Enterprises LLC!
All Southwest Florida. Covering Collier County (Naples-Marco Island), and expanding our services to Lee County, (Bonita-Estero-Fort Myers).
Yes, our staff are background screened through the Sheriff’s Department. They also go through on-the-job training along with safety, product and company policy exams.
Not a problem! We ask that you notify us 48 hours in advance so we can re-schedule your cleaning team. We’re always happy to adjust to changing schedules. Life happens!
Absolutely. Sometimes it’s just not a good fit. We have a deep pool of technicians, and there will be no hard feelings. We also don’t share with the technicians that you requested a change. It stays between management and you, the client.
Still have you any problem for solutions?
For any inquiries relating to the services feel free to speak with us in person by call us during business hours.
